Privacy Policy for kongra-gel.com
1. Introduction
At kongra-gel.com, your privacy and the security of your personal data are of utmost importance. This Privacy Policy outlines our commitment to safeguarding your personal information and ensuring transparency in how data is collected, processed, stored, and shared in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection legislation. Our goal is to provide users with a secure and privacy-conscious environment, whether interacting with our website, services, or communication channels.
2. Scope of This Privacy Policy and Data Controller Role
This Privacy Policy applies to all users, visitors, and customers who access or use the services provided through kongra-gel.com. The entity responsible for the collection and processing of your personal data (the ‘data controller’) is kongra-gel.com and may be contacted at [email protected]. This policy governs all data activities collected both directly and indirectly through your interactions with our website and affiliated services.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data from you:
a. Usage Data
This includes information automatically collected when you navigate our website, such as browser type, IP address, device identifiers, language preferences, referring URLs, time zone, and browsing behavior.
b. Account Data
We collect personal identifiers provided when you create an account or initiate transactions, including your full name, billing and shipping address, email address, and phone number.
c. Profile Data
This relates to your service preferences, purchase history, wish lists, and behavioral insights regarding your use of our platform and products.
d. Communication Data
We process communication records such as emails, support tickets, chat logs, call recordings (where permissible), and other interactions initiated via customer service or feedback forms.
e. Technical Data
This includes information regarding your device model, operating system, browser version, hardware configurations, and other relevant diagnostics automatically collected to optimize technical performance.
f. Transaction Data
Information related to your purchase activity and order history, including items bought, payment method (e.g., masked credit card details), shipping status, invoices, and delivery confirmations.
g. Preference Data
We process your marketing and communication preferences, including opt-in or opt-out statuses, interest categories, cookie consents, and engagement metrics.
4. Legal Bases for Processing
We process your personal data based on the following legal grounds:
– Consent: When you have affirmatively opted in for marketing communications or accepted cookies that are not strictly necessary.
– Contractual Necessity: When processing is essential to fulfill a transaction, provide products or services, or adhere to service agreements.
– Legal Obligation: To comply with applicable laws or valid legal processes.
– Legitimate Interests: When justified by a legitimate interest, such as fraud prevention, service improvement, securing the website, or business analytics, provided it does not override your rights and freedoms.
5. Your Data Protection Rights
Subject to applicable laws, you are entitled to the following rights regarding your personal data:
– Right of Access: Obtain confirmation and a copy of the personal data we hold about you.
– Right to Rectification: Request corrections to outdated or inaccurate data.
– Right to Erasure (Right to be Forgotten): Request deletion of your data under certain lawful conditions.
– Right to Restriction: Limit how we process your data in specific contexts.
– Right to Data Portability: Receive your personal data in a structured, commonly used format to transfer to another provider.
– Right to Object: Opt out from specific processing activities including direct marketing or profiling.
– Right not to be subject to automated decisions where legal or significantly affecting.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate administrative, technical, and organizational safeguards to protect the confidentiality, integrity, and availability of your data. These include but are not limited to:
– Transport Layer Security (TLS) encryption for data transmission.
– Access control protocols limiting data access to authorized personnel.
– Regular security audits, vulnerability assessments, and system updates.
– Encrypted data storage, secure server infrastructure, and disaster recovery procedures.
– Employee training on privacy obligations and secure data handling practices.
7. International Data Transfers
We may transfer personal data to jurisdictions outside of the European Economic Area (EEA) or California, where necessary for operational efficiency or service provision. When such transfers occur, we rely on lawful data transfer mechanisms, including standard contractual clauses (SCCs), adequacy determinations by relevant authorities, or the provision of equivalent safeguards that comply with GDPR, CCPA, and other applicable regulations.
8. Data Retention
Data is only retained for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary according to the data type:
– Usage Data: Retained for up to 13 months for analytics and monitoring.
– Account Data: Kept as long as the account is active or as necessary to provide services.
– Profile & Transaction Data: Held for a minimum of 6 years to comply with financial record-keeping practices.
– Communication Data: Retained for 2 years from the last interaction.
– Preference Data: Maintained until you update your settings or withdraw consent.
Upon expiry of the retention period, data is securely deleted or anonymized.
9. Cookie Policy
kongra-gel.com uses cookies and similar technologies to enhance your browsing experience. Cookies fall into the following categories:
– Essential Cookies: Required for site functionality (e.g., navigation, access control).
– Functional Cookies: Enable personalization (e.g., remembering language preferences).
– Performance Cookies: Collect anonymized data to measure usage volume and page effectiveness.
– Analytics Cookies: Track behavior for insights into usability and performance using tools such as Google Analytics.
– Marketing Cookies: Facilitate user profiling and deliver targeted advertisements when permitted.
10. Cookie Management and Compliance
Upon your first visit to our site, a cookie banner informs you of our use of cookies. Where required, we obtain explicit consent before employing cookies not strictly necessary. You can manage your cookie preferences at any time through our cookie settings interface or by adjusting your browser settings to block or delete cookies.
Under applicable laws, including GDPR and CCPA, you have the right to withdraw or modify your cookie consent at any time and to opt out of specific categories of data processing.
11. Special Protections for Children
kongra-gel.com does not knowingly collect or solicit personal information from children under the age of 13. Where applicable, we require verifiable parental consent in accordance with the Children’s Online Privacy Protection Act (COPPA) and relevant privacy legislation. If we become aware that personal information has been submitted by a child without necessary permissions, we will delete such data promptly.
12. Policy Updates
We reserve the right to revise this Privacy Policy to reflect changes in our practices, ensure legal compliance, or improve clarity. Any material updates will be clearly communicated via prominent website notifications or direct communication where appropriate. Continued use of our website after such changes signifies your consent to the revised terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data processing practices, please contact our Privacy Officer at:
Email: [email protected]
We are committed to maintaining your trust and are fully compliant with all applicable privacy regulations. If you believe your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection authority.
Thank you for trusting kongra-gel.com with your information.